Returns & Exchanges

At Cricket Direct, we want you to be completely satisfied with your gear, which is why we offer a hassle-free 30-day return policy on all unused equipment and apparel. Whether the fit isn't right or you've changed your mind, we are committed to getting you back in the game with the right kit.

1

Request a Return

Visit our online returns portal and enter your order number and email address to initiate your request and receive a Return Merchandise Authorization (RMA).

2

Package Your Gear

Securely pack the items in their original packaging, ensuring all tags are attached and cricket bats or protective gear remain in their original plastic wrapping.

3

Ship the Item

Affix the provided return label to your parcel and drop it off at your nearest authorized courier point; please keep your tracking receipt for peace of mind.

4

Refund or Exchange

Once our specialists inspect the equipment, we will process your full refund or dispatch your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing